Quality of Service
Quality of Service
15-Jan, 2009 21:32 Filed in:
Personal
How serious are you about the Quality of Service you receive?
- Do you get unhappy and angry because of poor quality of service?
- Do you complain and let your service provider know how you feel?
- Do you even care to fill the satisfaction surveys they send you?
- Do you really want them to improve?
At the same time, if you like their products and want to keep on using, you'd probably tell them why you are not happy. In doing so, actually you are doing them a favor and giving them a chance to improve. These organizations should welcome customer feedback and actually reward them for doing so. But reality is very different.
Same is with satisfaction surveys. Generally people don't fill them. These get filled only if people are in love with their products and get a very high quality of service. But that can change very fast with just one incident of poor response.
It's hard to believe that you want your service providers to improve. Nowadays, it's become almost impossible to get loyalty out of customers. There is so much choice available today. Vendors are treated almost with disdain and disregarded for their attempts to make people stick to their products/services.
Now flip the situation for yourself.
- How do you treat your customers?
- Do you care about them?
- Do you solve their problems genuinely?
- Are your really serious about being in business?
It's time for self-reflection...
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